Case Studies

Over a decade of SAP implementation experience in
supporting our customers with their
critical transformation projects

Virtuoso Consultancy are a proven partner for our customers acting as an extension of your team to ensure project success.

A dedicated partner for your business

Region: Kuwait

Industry: Ministry of Electricity and Water

Services Provided: HANA Based SAP AMI Implementation

Saudi Electricity Company

Business Need

  • Streamline SEC system from meter centric to customer centric
  • Streamline SAP IS-U system as per SAP Best Practice.
  • Improvise Credit Tracking.
  • Improving customer interaction with the system.

Value Proposition

  • Implemented IS-U, MCF, Smart Meter Integration, Mobile Application, Open Text
  • Homogenization and standardization process across four operating sectors.
  • 36 Heterogeneous systems, phased out systematically.
  • Customer centric data model for 12 Million Consumer base. 8 Million Bills are being generated using SAP ISU as backend.
  • Continuous process improvement to reduce customer interaction by 50 %.
  • Provide multidimensional reporting – profitability at customer level, region, department level, group level.

Benefits

  • Advanced Analytics – profitability, sales revenue, expense & inventory reporting, KPI Reports
  • State of the art reports / dashboards
  • Improved user experience
  • Accurate credit tracking
  • Ease of use – mobile, tablet integration, approving and entering transactions through mobile / tablets
  • Improved performance despite high volume of data
  • Improved integration with other third-party systems

Region: Dehli

Industry: Utility (Electricity)

Services Provided: Energy IP implementation & SAP ISU Integration

TATA Power

Business Need

  • Implement Siemens – Energy IP Solution
  • Integrate MDM solution with backend SAP ISU.
  • Improvise backend billing system to meet Smart Meter business
  • Integration with Peripheral Solution

Benefits

  • 1.5 million Customers to be migrated to Smart Meters
  • Real time Meter Reading
  • Zero unbilled revenue
  • Easy fraud detection
  • Real time consumption trend for Premium customers
  • Better Outage management
  • Happy Customer

Region: Mizoram India

Industry: Power and Electricity

Services Provided: SAP IS-U Implementation

Mizoram Power

Scope

  • Customer Portal ( Customer Self Service) for online payment , Service request, Complaints & emergency
  • Customer Service including customer request, customer complaints & customer communication
  • New Service Connection (Online / Offline Mode) with tracking of status update
  • Meter Life Cycle Management including Meter Reading in Manual, AMR, AMI
  • Billing & Invoicing including Net Metering for prepaid & post-paid customers
  • Customer Payment (Online/Offline Mode ) & Disconnection as per Regulatory norms
  • Energy Audit (132kV, 33 kV & 11 kV ) Feeder level for calculating AT & C losses as per directives

Project Outcomes

  • VSU System covered 90% business process of Mizoram Power thru it 'available features
  • VSU covered most of the requirements as per the latest guidelines of JERC (Joint Electricity Regulatory Commission)
  • VSU easily accommodated easily wide &versatile category consumer types as per tariff structure
  • VSU system is being deployed very effectively & successfully thru a unique & innovative approach & Methodology
  • for deployment entire scope of work in 3 months' time against standard 10 to 12 months
  • VSU system has brought many value addition to Mizoram Power in terms process improvement, day to operation management, system automation , and management reporting & analysis